Our privacy Policy

WavsGB and your privacy

WavsGB is a local family-run company with customers all over the UK we take your privacy seriously. We aim to give world-class customer service to all our customers and that includes building and maintaining the trust or our customers new and old, so that when you give us any persoanl information you can be sure we are using it properly and transparently.

Our privacy policy will give you information about the types of data we collect, how we use it and what other companies may have access to it.

Data collected on our website

General forms

We have a number of contact forms across our website which enable site visitors to send us an email.
These forms require that you enter a name and an email address. We use this information to be able to respond and address you appropriately.
No data from any contact form is stored on our website or added to any mailing list without your consent.

Booking appointments

When you use a contact form to book an appointment such as a ‘home demo’, ‘test drive’ or vehicle viewing we may enter your details into a customer management system so that we can schedule your appointment and set up reminders. We will ask for relevant information to do this including email address, name, contact number and for home demos an address.
No data from appointments is stored on our website or shared with any third parties.

Vehicle hire

When you send a request to book a vehicle we will enter your details into our vehicle hire system, this reserves the vehicle for you. When you confirm the booking of the vehicle and pay the deposit we will need to take details of your driving licence for insurance purposes – this is not done online.
No data from hire quotes/reservations/bookings is stored on our website but some information is shared with third party companies in order to provide insurance and hire the vehicle.

Selling your vehicle

When you want to sell or part-exchange your own vehicle will will ask for information that enables us to contact you and also some information that allows us to check details about your vehicle in order to give a fair valuation.
No data from part-exchange/sell quotes is stored on our website but some vehicle information is shared with third party companies in order to generate an offer.

Live chat

We offer a ‘live chat’ real time messaging service on our website using software called Tawk.To. While we are chatting with you we can see your IP address so that we know roughly where you are in the UK (or world). We may also ask for an email address or telephone number, you do not have to provide these details but if you do we will send you a transcript of the chat and it enables us to follow up and sales, questions etc with you if required.
Your IP address is stored on our website while the live chat is taking place and saved for follow up. If you provided any personal details during the live chat these are also stored. The information you share, while stored on their server is not available to tawk.to or any other third parties.

Marketing & mailing lists

Mailing list

We offer the chance to sign up for our WavsGB newsletter. This is an automatically generated email listing the latest vehicles listed on our website, the email is sent out each day when there are new vehicles. There is also an infrequent newsletter which is manually sent out with important news, offers or information we think our customers may wish to know.

As a customer you can choose to sign up to this together or individually. To subscribe to the newsletter we only ask for an email address, and the email must be confirmed on the sign up form and in a verification email before you are subscribed. Every email sent out will have an Unsubscribe email link or you can contact us to manually remove you from the database.
We use Mailchimp to send our emails, this means your email address is not stored on our website but stored securely with a world leading third party provider. You data is never shared with anyone else and can be unsubscribed or removed at any time by your request or action. We do not buy data from other companies.

Online advertising

We use Google to place adverts across the internet to advertise our services in places where they are most likely to be seen by potential customers. Using a system called Remarketing, Google will deliver adverts to people who have previously visited our website. When you visit our website a cookie is placed in your browser which will allow Google to serve adverts to you when you visit other website which display ads from Google ad network.
We place cookies in your browser used by Google to deliver remarketing adverts to you. You can opt of receiving these types of ads here: Google ad settings

Cookies

What is a cookie?

A cookie is a small piece of code which is sent to your web browser and stored on your device(PC, laptop, tablet, phone), it contains a unique identifier. These cookies can be used to provide website functionality and track a visitors journey through a website.

Website visitor tracking

When you visit our website a number of cookies are placed in your browser which enables Google, WordPress to track your actions across our website. this enables us to see non-identifiable information about how our website is being used, ‘most popular pages’, ‘error pages, ‘how you found us’ etc.. We use this data to improve our services and the experience on the website. Analytics can show information about the system you are using to browse the website including browser and device category.
We do not collect any personal identifiable data in Google analytics e.g email addresses and any IP addresses are anonymised within Google analytics.

Other cookies

We use other cookies to deliver website functionality including making sure that our website is secure,

When we embed content from other sources such as YouTube, Twitter and Facebook it’s possible that these services are placing cookies in your browser whic may be tracking your usage of the third-party content.
View the privacy of third-party content providers to make sure you are happy with their policies.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.