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How to make a WARRANTY CLAIM
Your WAV from WavsGB comes with a 12 month RAC Warranty and breakdown cover*.
In order to make a successful warranty claim it is important to follow the steps below.
Activate your warranty
Before you can make a claim your warranty must be activated.
To activate your warranty find the 12 digit activation code in your warranty pack and follow the instructions.
It is your responsibility to activate the cover online. You will be asked for a payment card to verify your ID. You will not be charged.
Start A Claim
To make your warranty claim go as smoothly as possible – please follow the steps below.
1. Book Repair
Book your WAV into your local garage.
If you need assistance or can’t find a suitable garage please get in touch with us and we’ll be happy to help.
Take your Warranty Pack
The garage must be VAT registered
2. Provide quotation
Once a fault is found either you or the garage must phone RAC Warranty Services with the quotation.
Quotation must show parts & labour
A diagnostic fee may be payable~
Call RAC: 0330 100 3728
3. Claim Number
Once the RAC approve the quote, you will be provided with a claim number. This must be noted down and provided to the garage.
4: Start Repair
Once the garage has a claim number they can proceed with the work.
The garage must not undertake any work until the claim number has been supplied.
5: Work Complete
Once the work is complete the Garage will send the invoice to the RAC Warranty Team for payment.
You do not need to make any payment^.
Important Information
When making a warranty claim you must follow the steps above, unless the RAC advise otherwise.
In addition there are a few very important points to note that may affect the claim.
Do...
- Make sure your Warranty is activated
- Make sure the repairing garage is VAT registered
-
Check the garage hourly rate before proceeding.
The RAC will only pay up to £65 per hour^ - Make sure a claim number is supplied BEFORE any work is started.
- Collect your vehicle and paperwork from the garage (e.g receipts) on completition of repair.
Don't...
- Don't pay any money upfront or for any part of the repair. Unless requested by the RAC (E.g. Diagnostic Fee~
- Don't allow any work to be started until a claim number is supplied
- Don't make a claim AFTER any work has been done – Retrospective claims will not be honoured
^The RAC will only pay up to £65 hourly rate for all work carried out by the garage.
If you decide to proceed with a garage that charges a higher rate you are responsible for the payment of any cost above this rate.
*Breakdown cover must be registered separately from the warranty.
~ A diagnostic fee may be payable. If a fault is found the charge is usually waived.