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Complaints Policy
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the sale of the vehicle, please inspect the vehicle to ensure everything is functional, meets your requirements as stated at the time of sale and meets our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.
How to make a complaint
Call Us
01761 471540
Email Us
hello @ wavsgb.com
or use our contact form here
Write To Us
WavsGB
Marksbury Business Centre,
Westway Garage,
Marksbury,
Bath BA2 9HN
We aim to respond within seven days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
Dispute Resolution
If we are unable to resolve the complaint to your satisfaction – we will provide you with details of an independent alternative dispute resolution service such as a trade ombusdman or consumer arbitration body.
We will provide the details of these services to you in writing and of our intention to use them.